At Coco, we strive to remove most ordinary and fresh stains using our high-quality detergents. To ensure the best results, we recommend that customers separate stained items, place them in a plastic bag, and include them within the Coco laundry bag. If you clearly note the stains, we will apply our specialized stain removal solutions before washing.

While our process is effective for most stains, some stubborn marks may require additional treatment, which is not included in our Beach Wash subscription plan. For these challenging stains, we suggest using our dry cleaning service to achieve a thorough and complete removal.

At Coco Laundry, we handle your laundry with care, but to ensure your specific preferences are met, we need your assistance:

• Special instructions: you can either leave a sticky note inside the laundry bag or text us directly before Tuesday with your specific requests. If there are no instructions provided inside the bag or on your account, we will proceed with our standard washing process.

• Separation of Light, Dark, and White Items: If you want us to separate your items by color, please separate them yourself before placing them in the Coco laundry bag and leave us a note. This helps us maintain the quality and care of your clothing as per your preferences.

• Delicates (e.g., undergarments, bras, silk): For delicate items, we ask that you place them in your laundry mesh bag before putting them in the Coco laundry bag and leave us a note. This extra step protects these sensitive items during the washing and drying process.

• Hang-Dry Items: Similarly, if you have items that need to be hang-dried, please place them in a separate mesh bag and include clear instructions inside the Coco laundry bag.

• Your own detergents/products: If you prefer your own detergents or products, please put them in a separate bag with your name written on it, and tie to your Coco Laundry bag so we know to use your solutions for your laundry. We will return everything on Thursday

The easiest way to set permanent or one-time special instructions on your account or one-time is to text our team at 562-676-0209, before your first drop off or Tuesday. Instructions sent after Tuesday are not guaranteed to be implemented for that week.

At this time, there are a handful of items that Coco cannot accept for cleaning due to the nature of the item or the risk they may pose to our team. We cannot accept the following items for cleaning:
Specialty care clothing items
- Dry-clean only items
- Wedding dresses
- Vintage clothes (in some cases)
- Costumes
- Hats/Headwear
- Shoes
- Fur & Animal products (feathers, fur coats)
- Purses/handbags

Certain non-clothing items
- Curtains*
- Commercial linens
- Sofa covers
- Area rugs
- Stuffed animals
- Leather items
- Suede items

Contaminated items
We cannot accept items that have been contaminated with:
- Excessive bodily fluids from a human or pet
- Excessive pet hair
- Mildew
- Bedbugs
- Poison ivy or poison oak oils
- Hazardous chemical residue